/LEGAL
Last Updated: 8 March 2026
These Terms and Conditions govern the sale of OfficeBox AI hardware systems and associated services. By placing an order with OfficeBox AI, you agree to be bound by these terms.
All orders are subject to acceptance and availability. Prices quoted are in Pound Sterling (£) and exclude VAT unless otherwise stated.
We explicitly reserve the right to increase prices based on market conditions, component costs, shipping rates, or other external factors affecting our cost of goods sold, provided hardware has not already been ordered from our suppliers. Price adjustments are determined on a case-by-case basis. In the event of a price increase prior to delivery:
Payment is due according to the payment schedule agreed at the time of order:
Delivery dates are estimates and subject to manufacturing and shipping schedules. We will:
On-site services: While installation, configuration, and training are included in your purchase, the scope and cost of these services may be subject to additional expenditure based on your location, specific requirements, and the complexity of the installation environment. Any additional costs will be discussed and agreed in writing prior to installation.
Risk in the Product passes to you upon delivery to the agreed address. You must notify us within 48 hours of any visible damage to the packaging or Product.
You may cancel your order within 14 days of placing it for a full refund, provided the Product has not been shipped. After shipment, our standard warranty and returns policy applies.
We reserve the right to issue partial refunds based on order status and the stage of the build. Once hardware has been ordered from our suppliers or assembly has commenced, cancellation and refund amounts will be determined on a case-by-case basis, taking into account costs already incurred, components purchased, and labour performed. We will provide a detailed breakdown of any deductions from your refund.
For pre-orders: Deposits are non-refundable except in cases where we exercise our right to adjust pricing (see Section 2.1), in which case you may request a full refund.
All Products come with a 12-month limited warranty covering manufacturing defects and hardware failure under normal use. This warranty does not cover:
Our liability is limited to repair or replacement of defective Products. We are not liable for indirect, consequential, or special damages.
All intellectual property rights in the Product, including software, documentation, and branding, remain our property or that of our licensors. You receive a limited, non-transferable licence to use the software for your internal business purposes only.
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms and Conditions from time to time. The version in force at the time of your order will apply.
For questions about these Terms and Conditions, please contact us at legal@officeboxai.com.