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Terms & Conditions

Last Updated: 8 March 2026

These Terms and Conditions govern the sale of OfficeBox AI hardware systems and associated services. By placing an order with OfficeBox AI, you agree to be bound by these terms.

1. Definitions

  • "Company", "we", "us", or "our" refers to OfficeBox AI, the seller of the hardware and services.
  • "Customer", "you", or "your" refers to the individual or entity purchasing our products or services.
  • "Product" refers to the OfficeBox AI hardware system and any included accessories.
  • "Services" refers to installation, configuration, training, and support services.

2. Orders & Pricing

All orders are subject to acceptance and availability. Prices quoted are in Pound Sterling (£) and exclude VAT unless otherwise stated.

2.1 Price Adjustments

We explicitly reserve the right to increase prices based on market conditions, component costs, shipping rates, or other external factors affecting our cost of goods sold, provided hardware has not already been ordered from our suppliers. Price adjustments are determined on a case-by-case basis. In the event of a price increase prior to delivery:

  • If you have paid a deposit only, you will be given the option to either (a) accept the revised pricing and pay the difference, or (b) receive a full refund of your deposit and cancel your order.
  • If you have paid in full, you will be given the option to either (a) accept the revised pricing and pay the difference prior to delivery, or (b) receive a full refund of your payment and cancel your order.
  • We will provide written notice of any price adjustment at least 30 days prior to your scheduled delivery date.
  • Price adjustments will not exceed 15% of the original quoted price without your express written consent.

3. Payment Terms

Payment is due according to the payment schedule agreed at the time of order:

  • For pre-orders: A non-refundable deposit may be required to secure your delivery slot.
  • Full payment is due prior to shipment unless otherwise agreed in writing.
  • We accept payment by bank transfer, credit/debit card, or such other methods as we may specify.
  • Title to the Product remains with us until full payment has been received.

4. Delivery & Installation

Delivery dates are estimates and subject to manufacturing and shipping schedules. We will:

  • Ship to the USA and all EU countries as standard.
  • Consider delivery to other regions on a case-by-case basis, subject to availability and additional charges.
  • Abide by all local regulations in every country we ship to and install in.
  • Arrange on-site installation, configuration, and training as part of our standard service offering.

On-site services: While installation, configuration, and training are included in your purchase, the scope and cost of these services may be subject to additional expenditure based on your location, specific requirements, and the complexity of the installation environment. Any additional costs will be discussed and agreed in writing prior to installation.

Risk in the Product passes to you upon delivery to the agreed address. You must notify us within 48 hours of any visible damage to the packaging or Product.

5. Cancellations & Refunds

You may cancel your order within 14 days of placing it for a full refund, provided the Product has not been shipped. After shipment, our standard warranty and returns policy applies.

We reserve the right to issue partial refunds based on order status and the stage of the build. Once hardware has been ordered from our suppliers or assembly has commenced, cancellation and refund amounts will be determined on a case-by-case basis, taking into account costs already incurred, components purchased, and labour performed. We will provide a detailed breakdown of any deductions from your refund.

For pre-orders: Deposits are non-refundable except in cases where we exercise our right to adjust pricing (see Section 2.1), in which case you may request a full refund.

6. Warranty

All Products come with a 12-month limited warranty covering manufacturing defects and hardware failure under normal use. This warranty does not cover:

  • Damage caused by misuse, negligence, or unauthorised modifications.
  • Consumable parts or normal wear and tear.
  • Software issues related to third-party applications or user data.

Our liability is limited to repair or replacement of defective Products. We are not liable for indirect, consequential, or special damages.

7. Intellectual Property

All intellectual property rights in the Product, including software, documentation, and branding, remain our property or that of our licensors. You receive a limited, non-transferable licence to use the software for your internal business purposes only.

8. Data Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We may update these Terms and Conditions from time to time. The version in force at the time of your order will apply.

11. Contact

For questions about these Terms and Conditions, please contact us at legal@officeboxai.com.